She accepted, she open a second account because of a lost code, yet not, the brand new casino turned-out the player’s states were not entirely correct. After considering the contract details, the fresh player’s ailment is rejected as the ‘unjustified’. We wound up rejecting the fresh complaint as it was not justified. The ball player away from Canada try sense issues recieving a guaranteed reimburse.
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The gamer says there exists a few family members which play on the gambling establishment on their own, nonetheless they real time close each other. The fresh gambling establishment try believing that the associated account were utilized by step 1 people. But not, the brand new gambling enterprise was not capable entirely respond to all of our inquiries and you may provide us with all questioned info. In the meantime, the player filed a problem on the regulator.
The problem are resolved after the gambling enterprise create and settled the newest payouts. The ball player from Austria confronted extreme problems with the new confirmation procedure. Even after submitting data multiple times, they were constantly rejected instead cause. Help try unhelpful, as well as the user necessary assistance to take care of the situation.
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